Club Rules

Club Rules

Club Rules

1.INTRODUCTION AND DEFINITIONS

 

In these Rules “the Company” means Inspire Health clubs which provides the Club and its facilities for the benefit of the Members; “the Club” means “Inspire”; “Member” means a Club Member; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members.   

 

2.MEMBERSHIP AND FEE

 

  1. Members must be at least 18 years of age.  
  2. Members shall pay when applicable a non-refundable joining fee at the time of joining at the rate specified.  
  3. Membership payments are payable in advance of membership start date. No access to the club will be allowed until payment is received in full.  
  4. Members must keep the Club informed of their up to date contact details.  
  5. All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via email or WhatsApp.  
  6. All membership fees are reviewed annually, members will be notified of any changes by email giving one full calendar months’ notice.  
  7. The Company reserves the right to refuse a membership application from any applicant for any reason.  
  8. A photo must be taken at the time of joining or before the first entry to the club. Entry will not be permitted without a photo of the member in question.  
  9. A copy of the members Civil ID will also be taken and stored within their membership file.  
  10. Membership is non-transferable and non-refundable unless there is written agreement to the contrary.  
  11. Upon termination of membership, no refund of the admin fee or other fees shall be issued.  
  12. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed, and the prevailing admin fee may be charged.  
  13. Should you wish to transfer your membership to a different Inspire health club, a transfer fee may be payable, and your yearly fee will be amended to reflect your new club’s rate. If you transfer clubs within the first 3 months of your membership, you will be required to pay the difference between the joining fee paid when joining your original club and the prevailing joining free at the club you are transferring to (no refunds payable if this is less than originally paid).  
  14. Should you wish to make a change to your membership subscription e.g. upgrade to all clubs, transfer to a different location, downgrade to one club only (where possible), request needs to be submitted by 18th of the month to take effect for the following month.  

 

3.MEMBERSHIP IDENTIFICATION

 

  1. Will be taken on day of joining to allow access at the club using face recognition.  
  2. Face recognition is the only way to access and leave the club during any visit.  
  3. The Club reserves the right to charge a fee for replacement image.  


4.GUEST ENTRY

 

  1. Members may bring guests to the Club on payment of the prevailing guest fee or through the use of a valid guest credit.  
  2. The Club reserves the right to limit times of guest pass usage seasonally.  
  3. All guests must be accompanied by an existing member for the entirety of their visit.  
  4. All guests are required to register at the reception desk, showing valid Civil ID – 1 guest visit constitutes 1 entry to the club.  
  5. A guest may use the Club a maximum of 3 times in a consecutive 12 month period. After 3 such visits as a guest, they must become a Member in order to continue using the Club.  
  6. Members may bring a maximum of 3 guests per visit unless arrangements have been made in advance.  
  7. All guests must be a minimum of 18 years of age.  
  8. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules.  
  9. The Company reserves the right to refuse admission to any guest without explanation.  

 

5.USE OF FACILITIES AND SERVICES

 

  1. Club opening hours are fixed by the Company and are subject to change without prior notice.  
  2. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programs or on certain holidays.  
  3. Only members of staff may provide personal training services within the Club.  
  4. Any member caught using an outside Personal Trainer may be banned from the club and existing fees will not be refunded to the member.  
  5. Any non-member paying for Personal Training must pay for session prior to entry to the club, after the session has been completed, we ask the non-member to vacate the premises with a reasonable time frame and no other club facilities shall be used e.g., pool, tennis & padel etc.  
  6. Members are requested to arrive at the club for appointments and studio classes 10 mins before the official start time. An instructor may refuse entry if a member arrives later than the start time or may ask any Member to leave a class if they feel theirs, or another’s, safety or enjoyment is in jeopardy.  
  7. Any member failing to turn up to a class without cancelling the booking may be subject to a one class ban on the next visit.  
  8. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion.    
  9. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk.  
  10. Whilst every effort has been made to ensure the accuracy of the class program, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The program may be amended during public holidays.  
  11. Use of fitness areas and other Club facilities is at the Member’s or guest’s own risk and under their own medical advice.  
  12. Proper attire, as determined by the Company, must be worn in the Club – this includes not going topless in the fitness areas or studios. Members are requested to wear at all times appropriate clean footwear in the fitness areas. Appropriate attire must be worn in all areas and/or members’ relaxation area. Footwear must be worn at all times.  
  13. Correct footwear shall be worn at all times for the gym and tennis/padel courts, these exclude slippers and backless footwear. Any injuries due to inappropriate footwear may result in further action taken by the club.  
  14. Members are requested to shower before entering the swimming pool. Shaving or exfoliating within the sauna is not allowed.  
  15. Members are asked to cover if entering the club before and after pool usage and to ensure they are dry before entering inside for health and safety to others.  
  16. Members should not use the sauna or if they are pregnant, or have high blood pressure, heart conditions or other cardiovascular conditions. It is recommended to use sauna for no longer than 15-20 minutes and to cool down afterwards gradually.  
  17. Pets are not allowed in the Club.  
  18. Smoking is not permitted anywhere in the Club.  
  19. Only food purchased from the club should be consumed within the club.  
  20. No drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership.  
  21. Members or guests shall not use the Club’s facilities whilst under the influence of drugs. In the event they do so, this is entirely at their own risk.  
  22. Mobiles may be used for phone calls in all areas of the club excluding wet areas and communal lounges, if done discreetly and in a non-disruptive manner. Members may only take photos or film using mobile phones on the gym floor, where a tripod is not being used, and it is done discreetly with no other members in shot. The use of professional photography or videography equipment is prohibited. Members are able to utilize any studio space which is not in use for filming. Photography and filming is prohibited in all changing rooms and wet areas.  
  23. In the interest of safety, no glass container may be taken into any fitness areas, pool or changing areas.  
  24. Be considerate of others; loud or abusive language will not be tolerated.  
  25. Club property, including towels, toiletries, etc., is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action.  
  26. Member appointments for sports therapy, personal training and spa that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment.    
  27. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use.  
  28. Any unused Personal Training sessions or club credit cannot be refunded.  

 

6.LOCKERS

 

  1. Lockers may be available for use by Members and their guests whilst they are on the Club’s premises, subject to availability.  
  2. Members must ensure that the contents of the daily lockers are removed at the end of their visit. No member or staff can leave personal items left in their lockers overnight. 
  3. All bags must be kept in lockers and should not be taken into the fitness areas or left at the vanity areas in changing rooms.  
  4. The Company reserves the right to remove the contents from any which has not been emptied after the visit.  
  5. Property cleared from lockers, or left on the premises, shall be held for between 10 – 31 days, dependent on storage available onsite.  Unclaimed items are donated to charity.  

 

7.LIABILITY

 

  1. Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises.  
  2. All activities and treatments are taken at the Member’s or guest’s own risk.  
  3. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the willful act, neglect or default of the Company or the Club or any servants or agents.  
  4. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.  

 

8.MEMBER’S HEALTH AND SAFETY WARRANTY

 

  1. Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their par-q can be updated, or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition.  
  2. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members.  
  3. We recommend that before using the club you familiarize yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore, it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational during an emergency evacuation.  

 

9.DATA PROTECTION

 

  1. Your data privacy and security are important to us. All clubs follow strict GDPR rules in regard to data.  

 

10.CANCELLATION OF MEMBERSHIP

 

  1. Membership that cancel will be voided and no membership fees will be refunded.  
  2. All member benefits that are in place at the point of termination will be removed from the account and are non-redeemable.   
  3. Ex-members wishing to re-join the club will be asked to pay a joining fee plus any unpaid balance from the previous membership.  
  4. Any other products that have been purchased will be non-refundable if membership is cancelled and products not used in this time frame.  
  5. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused fees. There will be no refund of the joining fee.  
  6. The Manager  shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid.  
  7. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.  

 

11.FREEZING MEMBERSHIP

 

  1. Request for freezing shall be at the sole discretion of the Club.  
  2. A minimum of seven days’ notice must be given to freeze your membership, freezes will not be accepted in retrospect.  
  3. You cannot freeze in your first month of membership.  
  4. Annual members have a maximum of 30 days freeze that can be taken within the year. 
  5. Members on maternity leave may freeze their membership FOC for a maximum of 6 months with required proof. 
  6. Extension or amendments to your freeze must be made in writing via email or through the website, and count as an additional freeze request.  
  7. Freezes can only be processed when a resume date is given.  
  8. If your membership is frozen, you may not access the club by using a guest pass, you can unfreeze your membership early, or pay the freeze visit fee which is currently 30 KD.  
  9. Your membership needs to be live if you wish to serve notice to cancel your membership.  

 

12.CCTV

 

  1. Closed circuit cameras operate throughout the Club (except in the changing areas).   
  2. Any unlawful activity within the Club may be reviewed for possible legal action.  

 

13.GENERAL

 

  1. The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement.  
  2. The Company may communicate with the Members via electronic mail (“email”) and/or by SMS as set out in our club rules.   
  3. Members are required to leave the fitness floors 15 minutes before closing times if they wish to take a shower. Members are required to vacate swimming pool/sauna and steam room areas 20 minutes before closing times to allow them to take shower. Once a year our clubs may have to close over a weekend for general maintenance.  

 

14.PAID CLASSES CLUB RULES

 

  1. All club rules still apply to any paid classes and to non-members attending paid classes.  
  2. Any paid class that is not attending on time may be refused entry to the class and the fee still taken. All classes must be attended 10 minutes prior to class start.  
  3. Any Junior Pass purchased for family class must be paid for prior to entry into the club. The Junior Pass also falls under the supervision of the member and therefore the member is also subject to all club rulings and junior member if they misrepresent the rules.  
  4. Any classes attended by the junior member for family class must be attended by the parent also unless class is specific for age group.   
  5. All paid classes may be subject to cancellation dependent on circumstances, in this case the class will be rescheduled, and no refund shall be given or the option of moving the class credit to another class.  
  6. All class passes must be used prior to the expiry date, no credit shall be extended past the date.  
  7. After the class has been completed, non-members are asked to vacate the club and not use the facilities as the facilities are for members only, e.g. pool, racquet courts etc.